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Retail Orders RETURNS/EXCHANGES INSTRUCTIONS
If for any reason you are not happy with your purchase on KULCBD.com, you may return your product for a refund or exchange within 30 days of purchase.
Your return and exchange will be processed promptly. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request. Refunds are issued to the original form of payment (shipping costs will not be refunded) within 10 business days of receiving the return.
If the items received are damaged, please refer to Damaged Items.
Please note: only products purchased on KULCBD.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at 1-888-458-5223 or via email at firstname.lastname@example.org
Any wholesale orders are not eligible for returns, refunds, or exchange.
Once your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if any item is defective or any damage occurred to the item(s) in your shipment, we will replace your product. Please contact us immediately at 1-888-458-5223
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged products must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.